Gené Bekker MSc Occ Psychol, Pg Dip ADDS
IBANZ College

Gené’s career has spanned a number of career areas. Prior to being employed at IBANZ College, Gené spent ten years working with a wide cross section of Government Departments, Commercial Corporations, Local Bodies, Educational Institutions and Not-For-Profit organisations across United Kingdom.

Along the way Gené continued to work at London South Bank University in the Adult Education Department as an associate Lecturer in specific learning difficulties (dyslexia). As a qualified organisational psychologist she was a co-founder and Director of Isis Development and Training, an organisation and people development consulting company established in 2001.   She has previously held consultant positions in the primary and Government sectors, and is a director of a private company.

Gené’s passions include experiencing the world through travel, sailing and skiing.

Haydn Bowbyes is the Managing Director of IVCS (In Vehicle Camera Systems) Pty Ltd (Australia) and Commvee Limited (New Zealand) trading as IVCS.

In Auckland 2006, Haydn and his wife Klaudia introduced the new in-vehicle camera technology to the New Zealand market. This technology designed to highlight risky driving behavior and provide the tools to correct this behavior before it leads to an accident/incident.  In 2006, Lumley formed a partnership with Commvee Ltd, New Zealand’s only in-vehicle camera specialists. Lumley launched the first bundled insurance package to include in-vehicle camera technology for its large fleet clients. The results of the first generation camera system were astonishing with dramatic risk reductions for clients.

8 months ago, IVCS Pty Ltd launched in Australia and the IVCS name was also launched in New Zealand.  IVCS is positioned as a specialised fleet risk management product and service provider and offers a wide range of cameras for  different fleet applications including Owner Driver self managed systems, car fleets, forklifts and loaders, courier vans, motorcycles and much more.

Today thousands of vehicles are fitted with one of the various camera solutions brought to market by Commvee in Australasia. The results for clients using the managed services solution have surpassed expectations on all levels. High risk clients have experienced dramatic and sustainable decreases in vehicle related incidents and operating costs.

This year is very exciting as we presently launch the next generation fully managed camera solution for fleets of 10+ vehicles. This solution is cellular based, delivering real time video, incorporating GPS tracking solutions as well as a fuel efficiency management system. 

Five years ago Cecilia visualised a business model to transform insurance advice on Human Capital Risk to SME’s. Relatively inexperienced in building a corporate entity but full of passion and determination Cecilia has had to learn from the grass roots up just what it takes to launch a dream.

In January 2007 Triplejump was launched in New Zealand. Today the company has 17 franchises across New Zealand, and is forecasting revenue of $4.5M in the coming financial year.  Cecilia attributes much of the success to the governance, management and capital put in place at the beginning to support the company’s strategy.

Cecilia has developed and facilitated industry- training courses focused on business risk management and best practice sale processes that she facilitated to over 500 Advisers in New Zealand.  She has also consulted with many of the major insurance companies on product development with a specific focus on the business and enterprise risk sector. This has resulted in new products being introduced into the market that are aligned to business insurance needs. This recently includes the launch of the first truly bespoke Farm Enterprise risk solution to manage Human Capital Risk in the rural sector.

Cecilia is a past Director of the Institute of Financial Advisers and past Chairperson of the Auckland Branch.  The Institute of Financial Advisers is New Zealand’s foremost professional organisation representing financial advisers with 1,300 members New Zealand wide with a third of those belonging to the Auckland Branch.

Cecilia has had the prestigious honour of being named financialalert Person of the Year 2007 and was recognised by Her Business Who’s Who Magazine 2008 as one of New Zealand’s leading Entrepreneurial Businesswoman. Unlimited magazine also lauded Triplejump as one of New Zealand’s ‘cool company’s in 2009.

His particular focus has been complex commercial and industrial losses including their finance and legal implications, but Mark has also adjusted large and litigious liability losses. For the last 12 years he has been the CEO of Godfrey and Co and most recently TPAGodfrey, a specialist practice focusing on complex and large commerical losses. Presently the TPAGodfrey team, augmented by a large team of overseas adjusters, together totaling about 75 staff, is attending to many of the largest and highest profile claims from the Christchurch earthquakes.

Mark is a keen cyclist and sports fan. He is married to Anne and has two adult children and two beautiful grandchildren who seem to take most of his spare time.

Steve Hather has over 20 years experience as a Risk and Crisis Management Consultant, developing risk management and crisis management programs for range of clients from small manufacturers and importers of consumer goods through to the likes of The Coca-Cola Company. 

Prior to joining RQA Asia Pacific Pty Ltd as Managing Director, Steve worked for the Australian Government in the national security area which included an 18 month secondment to the FBI in Atlanta for the 1996 Olympics. Later  Steve worked for The Coca-Cola Company in both Australia and their global head office in Atlanta, designing and developing global risk management and crisis management programmes, training management teams in crisis prevention and managing crisis response including accidental contamination and malicious tampering incidents.

In today’s environment the risks for New Zealand businesses are growing.  Steve will look at the characteristics of crises that result from product defect or contamination issues and how companies from around the world are building corporate defence strategies and brand protection solutions.  He will give real examples of incidents that are occurring across Australasia and look at the impact of reputational risk and the costs associated with these incidents. He will discuss risk management solutions to reduce these risks.

Craig Langstone is a founding partner of Jones Fee, commercial litigation specialists, and President of the New Zealand Insurance Law Association, a role he has held for some years now.  Craig is a well renowned commentator on insurance issues with his knowledgeable and sometimes irreverent comments making Craig a popular conference speaker.

Over recent years, Craig has taken an increasing interest in insurance broker’s claims.  Craig aims to get brokers to focus on the real issues and the potential exposures that they face.  Insurance broker liability arising from the Christchurch earthquakes is a hot topic currently and one which Craig will address during his presentation to IBANZ.

Martyn leads the New Zealand operations of Cunningham Lindsey and is part of the International Management Group providing direction for the Cunningham Lindsey Global Group.  He is a Chartered Loss Adjuster by profession.

The earthquakes in Christchurch have been the largest claims events that he has been involved with in nearly 40 years in the insurance industry.  Cunningham Lindsey has involved over 500 people in their response to these events.  He attributes the success of their response to the experienced, dedicated and hardworking leadership team that has worked together over many years.

Family life, music and voluntary involvement with some Not for Profit organisations are important priorities for his “out of work” time.

Trevor Slater is a highly qualified and experienced commercial mediator and negotiator.  He holds a Masters Degree in Conflict Resolution from La Trobe University and a Diploma of Business – Frontline Management from the Australian Institute of Management.

Trevor is the General Manager of Financial Services Complaints Limited (FSCL) which is the first external dispute resolution scheme approved by the Minister for Consumer Affairs under the NZ financial services legislation.

Trevor's role at FSCL is to co-manage the running of FSCL with the CEO, with a particular focus on engaging with new and existing scheme participants.

Previously Trevor headed up the conciliation programme at the Office of the Banking Ombudsman having moved from Australia to New Zealand in July 2008.

In Australia Trevor worked for 9 years with the Financial Industry Complaints Service (FICS).  He was the National Relations Manager which involved acting as a conduit between the FICS members and consumers of financial products and the staff at FICS.  The position was part of the senior management team at FICS.  Prior to FICS Trevor was in the financial industry for 10 years with AMP.

Trevor has also been involved in private practice which includes teaching conflict resolution and conducting private mediations and has delivered workshops in the UK, New Zealand and South Africa.

Kerry has 30 years of valuation experience in both the public and private sector.  He has been commissioned to undertake international assignments by clients such as the United Nations, World Bank and New Zealand Aid (then NZODA).  Kerry has undertaken many financial and insurance valuation projects for both local and central government throughout New Zealand.

Kerry has considerable technical knowledge of asset valuations for financial reporting purposes and of the relevant standards (NZ IAS 16 and NZ IAS 40).  In his current role, Kerry leads a team of valuers/project managers responsible for completing extensive financial reporting valuation exercises for a number of national and overseas clients.  Kerry has valued NZ House in London for The Treasury and various properties for The Ministry of Foreign Affairs and Trade in Washington, New Delhi and the South Pacific.

Peter Todd
Director, Valuation Services, Darroch, Auckland, New Zealand

Peter is dual qualified in the valuation of property and plant & machinery assets.  He has a broad range of experience, including valuations and consultancy for acquisition and disposal, financial security, financial reporting, insurance, taxation, receivership and liquidation, rent review, lease renewal and asset management plans.  He has valued assets in Europe, Middle East, Asia, South Pacific, Australia and New Zealand.

Peter joined Jones Lang LaSalle in Auckland in 1988 and then moved to the UK where he spent four years in a multi disciplinary property services company.  He has worked for Darroch since 1993, where he manages large valuation and consultancy projects.