Customer-centric services and innovative engagement - how community leaders can be intentional about creating a more emotionally engaging place.
Join Peter Kageyama for this masterclass session for community leaders on how to be intentional about creating a more emotionally engaging, lovable place. This session is designed for city leaders who are looking to take simple, immediate and largely inexpensive steps towards creating a better, more interesting, more lovable community.
How to marshall your co-creators; those creative people in your midst that are making things happen in your city.
The importance of starting small.
Avoiding the "Daggers" - the small but painful things that disconnect us from our places.
Embracing the "Temporary".
Being Emotionally True.
Empowering communities to drive economic growth
Local governments around New Zealand are searching for better ways to be more innovative and strategic in reaching economic objectives. This is not easy as we are increasingly impacted by what is taking place in the global economy. Trade liberalisation, privatisation and enhanced telecommunications have direct outcomes for both business and local government.
The significance of these changes are that businesses, citizens and local governments now face formidable challenges, greater opportunity and growing responsibility to work together to address the economic health of their communities and the livelihood of their local citizens.
This Masterclass will be a facilitated panel discussion focusing on some of the existing and potential methods and tools that we may use to improve local economies.
Mayor David Cull, Dunedin City Council is in his second term and his focus is on strengthening the community and the economic capacity of the city. He is involved in a suite of strategies to enable the Council to optimise city assets such as the Forsyth Barr Stadium, Edgar Centre and the city's theatres, galleries and museums.
Oliver Hartwich, Executive Director, The New Zealand Initiative will offer background on potential economic development tools, with a focus on "special zones" for growth, including key elements and potential uses of zones in New Zealand.
Vanessa van Uden, Mayor, Queenstown Lakes District Council will discuss some of the tools we have available to enable fit-for-purpose infrastructure growth, the potential for a Queenstown Lakes District Council's Special Economic Zone, and how high quality visitor experiences and infrastructure are related (and ramifications of failure).
Jo Coughlan, Councillor, Wellington City Council will discuss Wellington's unique position to leverage trial opportunities for economic growth, the benefits of creating an Urban Development Agency (UDA), and the anticipated outcomes and potential lessons from a UDA.
Kaila Colbin, Curator, Singularity University, will discuss existing barriers to business growth in local communities, tools and resources to facilitate growth, and where the best opportunities exist for local communities to help drive economic growth.
Collaborative processes and decision-making
This Masterclass will be a facilitated panel discussion that explores what collaborative processes mean for traditional local government decision-making in the management of natural resources and what the scope is to apply collaborative processes to other issues. It will also explore the interaction with treaty settlements and some of the expectations of iwi in relation to collaborative processes.
Douglas Leeder, Chair, Bay of Plenty Regional Council will cover what collaborative processes have meant for local government decision-making; what the most challenging aspects of committing to a collaborative process are; what is needed to support collaborative processes around the country and what the potential is to use collaborative processes for other local government decision-making.
Rob Phillips, Chief Executive, Environment Southland will cover what different skill sets officers need to manage collaborative processes and what parties need to make collaborative processes truly work.
Roku Mihinui, Chief Executive, Te Arawa Lakes Trust will cover why collaborative processes are important to iwi; how we can marry iwi co-governance arrangements with the expectation of community based collaboration; a personal perspective on what a successful collaborative process looks like and what is needed to support a successful collaborative process.
Meng Foon, Mayor, Gisborne District will cover the joint management agreement with Ngati Porou.
Andrea Reeves, Assistant Auditor-General will cover the findings of the recent work the OAG has undertaken on collaborative processes being run across New Zealand and what the important "take home messages" are for other councils and participants in collaborative processes.
Resilient towns, cities and regions – creating places for the future
Join Jeb Brugmann, Founder of ICLEI - Local Governments for Sustainability, for this masterclass to take a deeper look at how to approach resilience as a new category of place-making performance and as an investment-worthy proposition. Jeb will present international case studies to explore the evolution of resilience as an emerging new area of planning, regeneration, and local economic development practice; and he will present a framework and process for incorporating resilience elements in city, district and regional scale plans.
Risk management and infrastructure
The establishment of a local government risk agency has wide support within the local government sector and sector stakeholders.
Effective risk management provides better protection for an organisation's business activities, improves business performance and decision making and ultimately improves financial and operational performance.
Join members of the Local Government Risk Agency Establishment Board, and other experts, to hear presentations on risk management followed by Q & A and panel discussion.
Lawrence Yule, President LGNZ
Kelvin Berryman, General Manager, Natural Hazards Strategic Relationships, GNS Science, and Dr Rob Bell, Principal Scientist Coastal and Estuarine Physical Processes, will set the scene for this masterclass with a presentation on our risks.
Jim Palmer, Chief Executive, Waimakariri District Council will draw on the experiences of the Canterbury earthquakes to outline the Waimakariri District's approach to risk mitigation, including their risk assessment and financing strategy for natural disaster, and risk based reticulation renewals.
David Middleton, ONZM, Kestrel Group, has over forty years' experience in the insurance market in New Zealand. David will provide an overview of a guide to assist local authorities with risk transfer and financing decision making.
Craig Stobo, Chair, Local Government Risk Agency Establishment Board, and Basil Chamberlain, Chief Executive, Taranaki Regional Council