General Information

Passports, visas & electronic travel authority (ETA)
We enjoy welcoming visitors to New Zealand. To ensure you have an experience to remember, make sure you've done your homework and have everything sorted before you leave. When you arrive, your passport must be valid for at least three months beyond your intended departure date, and if required, have a valid New Zealand visa.

From 1 October 2019, visitors from visa-waiver countries must request an Electronic Travel Authority (ETA) prior to coming to New Zealand. You may also have to pay an International Visitor Conservation and Tourism Levy (IVL). For more information on the ETA and IVL, visit Immigration New Zealand's website.

Before travelling to New Zealand, you need to make sure your passport is valid for at least three months longer than your expected departure date. If you come from a country that needs a New Zealand visa to enter, please be sure to apply in advance.

If you have a biometric ordinary passport (or electronic passport) and are over 12 years old, you may be able to use New Zealand Customs eGate service. This allows you to complete your Customs and Immigration checks faster so you can get on with enjoying your visit to New Zealand.
New Zealand i-SITE Visitor Information Centres
i-SITE is New Zealand's official visitor information network. There are currently 80 i-SITE locations found throughout New Zealand where you can speak to a travel expert for local knowledge, bookings, advice and friendly local service. For more information visit i-SITE New Zealand's website
Whether you are looking for places to stay, things to do or ways to get around, Qualmark – New Zealand's official tourism quality assurance organisation – provides a trusted guide to quality travel experiences. When you see the Qualmark, it means that those businesses have been independently assessed against a set of national quality standards. Find out more about Qualmark here.

Rotorua has a compact CBD and great public transport options to make getting around easy.

Rotorua Taxis
Rotorua's main taxi company who pride themselves on providing quality service. They are proud to offer a wide range of services including business class, vans, total mobility and airport transfers. For more information click here

Uber launched in Rotorua last year and is accessible from your app. But please note they do not have access into Rotorua Airport.

Rotorua Urban Bus Network
There are 11 bus routes which cover the Rotorua Urban area and its many tourist attractions. For more information click here

Rotorua enjoys a pleasant climate with plenty of sunshine over the summer months and crisp, clear days in winter. Rotorua averages more than 2000 sunshine hours and just over 140 cm of rain annually. In May we can expect overnight temperatures to drop as low as 3 degrees.

Summer (December – February): Daytime 22 – 26ºC
Autumn (March - May): Daytime 15 – 26ºC
Winter (June - August): Daytime 10 – 16ºC
Spring (September - November): Daytime 13 - 21ºC


No vaccinations are required to visit New Zealand.
In order to protect New Zealand and its environment, certain items are not allowed to be brought into the country, have restrictions for entry, or must be declared if they are deemed to present a biosecurity risk. These include food, plants, animal products and outdoor recreational equipment. You may risk a fine if you fail to comply. To learn more about biosecurity items click here.

New Zealand like many countries is taking a precautionary approach to the COVID-19 (also known as the novel coronavirus) outbreak until there is more certainty about the global spread of the infection. Please check this page for further regular updates which will be posted as the global situation and government positions on international travel evolve and become clearer.

For specific coronavirus related immigration queries, please contact the Immigration Contact Centre on 0508 225 288 (within New Zealand) or +64 9 952 1679 (outside New Zealand).  

A link to the official New Zealand Government information on travel to and from New Zealand can be found here.