Speakers | sessions

 

Thursday 2pm - 4.30pm  
MASTERCLASS : Less stress, more productivity

Work smarter - become less stressed and more productive! Our Time Management workshop will equip you and your team with the skills required to get the most out of your day. Do you need more hours in your day? Would you like to become less busy, less stressed and more productive?

Effective Time Management is crucial in today's busy and competitive world. Successes and failures in work and daily activities largely depend on how time is managed. Therefore, time management is the number one skill to master. Do you ever feel overwhelmed by the sheer volume of work to be done? Do you ever feel more negative than positive? Then our Time Management workshop is for you. Let us show you and your organisation how to get the most out of a day with better time management skills.

 
Learn how to prioritise, how to handle interruptions, plan ahead, beat common time wasters, delegate and much more. Do you ever have those times when you've been busy all day but feel that you have not achieved what you need to?

Would you like to become less busy and more productive? 
Our Time Management workshop can help you achieve this along with becoming more organised, less stressed and more motivated. You've all heard the expression 'Time is money'. Well actually, time is more valuable than money because time is a non-renewable resource. Time Management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities.   

This workshop is additional to the conference programme. Cost is $180.

Gerry Hassan
Business Training New Zealand is a leading nationwide training organisation that provides a range of training solutions to a broad and diverse client base that includes Local and National Government, Metlifecare, Canterbury District Health Board, Radius Medical, The Ministry of Justice, , Napier Port, McConnell Dowell Construction, Briscoes, Foodstuffs, Trucks and Trailers, Bidvest, Stratus NZ, , Turners & Growers, Crow Refractory, Fulton Hogan, , Moore Stephens Markhams Accountants, Parliamentary Service, ARANZ Geo, Solutions, E2 Environmental, MITO and many more. We've been delivering training since 2005.

The facilitator for this seminar is Gerry Hassan from Business Training NZ. Gerry is our National Trainer and one of our most experienced facilitators. Gerry has a wealth of knowledge and experience in delivering workshops in the Health Sector. Prior to becoming involved in training and facilitation, Gerry worked in the retail industry, where he established and managed his own retail stores. Gerry is a passionate and enthusiastic facilitator who is committed to making your training investment a valuable, fun, rewarding and informative experience. 

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James Nokise - PMAANZ Conference Master of Ceremonies
Multi-Award winning Comedian, James Nokise, is much more than a stand-up Comedian. He's also an award winning theatre maker and playwright, who tours the International Fringe Festival Circuit, and has performed successful seasons in Edinburgh, Perth, and even New York City. When back home in NZ he's a renowned social commentator who writes for 7 Days and is a regular guest on Backbenchers TV, as well as Radio NZ and Newstalk ZB. He's MC'd events that range from Burlesque and Cabaret, the SPARTA Screen Awards, the Labour Party National Conference, and the Wellington 150th Capital Anniversary on the steps of Parliament. He is the founder of No Fefe Theatre Collective, who produce Wellington's longest running satire theatre series, and in 2016 became the first Comedian to travel to the Festival of Pacific Arts as part of the Aotearoa delegation.   

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Friday 9am - 10am   
How you can inspire social change
Mike King 
Mike King has for years been known as the iconic Kiwi entertainer but that role has changed dramatically since the conception of his hugely popular radio show 'The Nutters Club'.   The show evolved from Mike's own experience of mental illness and addiction and has become a huge success. The aim of the show is to 'forever change the way people feel, think, talk and behave in relation to mental health'.

These days Mike is better known for his work as a prominent mental health educator and motivational speaker with the work he does under his charity and with his conference speaking. Mike's aim is to reverse the population trends of depression and suicide by effecting a positive social change.

Mike works with all levels within an organisation to help with mental health and safety in the workplace. His message tells of how he overcame drug and alcohol addiction, and his continued battle against depression.   It is accessible and pertinent to all staff and often helps companies identify anyone who may be struggling and in need of further assistance.
Mike King appears by arrangement with Celebrity Speakers (NZ)

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Friday 10am - 10.30am   
Platinum Sponsor Address - MPS 
Privacy complaints: Prevention is far better than the cure
MPS receive many inquiries around privacy. Privacy issues can be a bit of a minefield for the unwary. This talk will help you to avoid privacy difficulties by using real life examples of pitfalls that may result in a not-so-private privacy complaint.
 
Dr Samantha King
Samantha  is Medical Advisor with MPS. She is a vocationally registered General Practitioner and continues to work part time as a GP in South Auckland. She has considerable experience in both General Practice and Accident and Urgent Care Clinics. Sam is a graduate of Otago Medical School, holds a postgraduate diploma in Obstetrics and Gynaecology and Masters of Healthcare Law and Ethics.



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Friday 11am - 12pm (concurrent session)  
Police Vetting in not enough for Child Worker Safety Checks
CVCheck has the contract to supply Child Worker Safety Checks for the Ministry of Health, Ministry of Education and Ministry of Social Development. Managing Director – James Sutherland has travelled around New Zealand presenting to the medical industry and a number of the PMAANZ branches on the requirements of the Vulnerable Children's Act 2014 (The Act). Hear him speak about the differing views he has found in the medical industry of what is required under The Act. He will present to you the finer details that he has seen as the gaps allowing you to implement a compliant employment screening process. 

James Sutherland
Managing Director of CV Check (NZ) has worked in the pre-employment screening industry for 11 years having built up the largest privately owned New Zealand screening business prior to being acquired by a stock exchange listed company in 2016. Previously in the 1990's he was a Detective in South Auckland and spent a number of years working in child-abuse teams. At any one time there are between 22,000 and 25,000 candidates being screened by CV Check and James holds some of the largest screening accounts in New Zealand. He has the exposure to most of the commercial and government industries and he see's the risks faced by hiring managers whether you are a SME to large financial institutions. His expertise allowed the winning of the Child Worker Safety Check contract with the Ministry of Health, Ministry of Education and Ministry of Social Development.

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Friday 11am - 12pm (concurrent session)  
Goal setting for results
"If you want to be happy, set a goal that commands your thoughts, liberates your energy and inspires your hopes." - Andrew Carnegie

This quote from Andrew Carnegie sums up the point of this session. Setting clear, effective goals not only helps us achieve more, it makes for a satisfying life. This session runs through goal setting best practice. Participants will leave with a detailed goal action plan set for one area of their lives

Kieran Bird
Following 18 years working in customer service, sales and marketing in the USA, Canada and the UK, Kieran returned to New Zealand in 2010. He then worked for three years with the New Zealand Institute of Management running workshops on topics such as communication and presentation skills.

He is the author of PersonaPR: The End of the Cold Call Era. Kieran's second book, Unshakeable Self-Confidence, will be published in October.

Kieran studied Psychology at Waikato University, Marketing at Massey and Adult Education and Training at The NZ Institute of Management.

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Friday 11am - 12pm (concurrent session)  
Complaints - A systematic approach to rapid complaints resolution
A look at dealing with complaints which have been made direct to the practice, through the HDC, or by other means. Providing a systematic approach to ensure complaints can be resolved as quickly as possible, to improve outcomes for both patients and staff



Dr Lucy Gibberd
Dr Gibberd is a Taranaki GP who has been a partner in her practice for 14 years. She joined MPS as a Medicolegal Adviser in 2015, having previously worked for the RNZCGP as a Medical Educator. Having trained in the UK, she has been here since 1991 and now feels like she is just about a Kiwi.


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Friday 11am - 12pm (concurrent session)  
Implementing Video Consults in your Practice
Digital disruption in healthcare is happening in many forms and it is becoming more and more important to understand how these emerging digital tools will impact your practice and how you interact with your patients. During the session, Sanjeewa will give you an overview of the new developments taking place both globally and here in New Zealand.

The session will then focus on the growing interest in offering video consults and how it can enhance patient access to services and the overall patient experience.

Sanjeewa will then take you through how to offer video consults in your practice. The session will discuss business and service delivery implications such as workflow, billing and collecting payments for video consult services. The session will also include a demo to showcase video consult technology in a general practice environment.

Sanjeewa Samaraweera 
Sanjeewa is the Chief Architect of the ManageMyHealth digital health platform and Head of Solution Sales for Medtech Global. He has 22 years' experience in the ICT industry including 10 years in digital health solutions. Sanjeewa pioneered the creation of numerous leading consumer centric digital health platforms including New Zealand's leading Patient Portal and Shared Electronic Health Record Platform - ManageMyHealth.

Sanjeewa has extensive knowledge in digital platforms, products and services. He has a passion for exploring opportunities created by emerging and disruptive technologies to improve health outcomes by engaging and involving consumers in their health.
Sanjeewa has also a strong passion for improving consumer access to mental health services and was responsible for the design, implementation and operation of the New Zealand national e-therapy service - Beating the Blues. When this service was launched it was a world's first where an e-therapy service was delivered nationally as a Software as a Service (SaaS) in a primary health care setting.

Sanjeewa holds a bachelor of computer science degree from the University of Auckland and has held senior roles in very successful consulting and systems integration practices at PricewaterhouseCoopers and as CRM Solutions Director for Unisys Corporation across the Asia Pacific region.

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Friday 11am - 12pm (concurrent session)  

Time to Lead
One of the biggest shifts in developing as a leader is the move from managing others to leading, influencing and motivating others. The key to initiating and maintaining this shift is to generate an internal source of energy by taking a fresh look at your relationship with time.

Leaders need time to:
- Think
- Listen
- Plan
- Problem solve and
- Communicate

The oft repeated challenge is 'how to find time' when we're buried in busyness. In this inter-active session we will explore this pivotal key to centred leadership. If you want to find time and release energy and enthusiasm to lead, influence and motivate others, please come along.

Julene Hope
Julene is a leadership coach and change agent who works with individuals and organisations to navigate and embrace change. Drawing on 30 years and many roles in the health sector, Julene has worked with a large variety of managers, leaders and teams in both the NZ and UK health systems.

Having started her own company in 2013, Julene focuses on developing leadership programmes and expanding change management capability. She has mentored and advised General Practice leadership teams and developed "Raising the Bar in Practice Management" a leadership development programme especially for General Practice.

Julene is currently working on series of workshops Centred Woman-Centred Leader, targeted at women wanting to combat the heavy demands of leadership roles and develop their own authentic, centre of calm and leadership style.

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Friday 12pm - 1pm (concurrent session)  
It's time to motivate and innovate - you first!
• Are you passionate about your work?
• Are you constantly challenging the status quo to make things better for the practice, the patients, the owners, and the staff?
Change is a constant in our lives at home and work. Do you lead your team in a positive way to embrace change? Do you have a great team culture where everyone is passionate about what they do? Are your current methods working - is it time to change how you approach staff training, development and recognition?

Using the MAS HealthyPracticeR tips and tricks, we will hopefully inspire you to motivate your staff to become an innovative team or resilient star performers. We will cover:
* motivating you and your team to create a great team culture
* creating confident employees
* change management
* in-house training and development capability

Chris Wills
Chris is a Business Adviser at MAS. With over 20 years experience in general practice administration and management in the Wairarapa, Chris moved to Wellington in 2004 to a practice liaison role providing support to over 100 general practices in the lower North Island.

In 2008 Chris joined the MAS Business Advisory Service where her principle role is to advise Members on business issues in conjunction with the HealthyPractice® support service. Her activities include running training seminars on a variety of HR and business related topics throughout the country.

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Friday 12pm - 12.30pm (shared concurrent session)  
Ways to reduce the duplication and save time…some helpful hints for practice teams
This session will share some ideas to integrate the things we have to do with the things we want to do and get benefits and save time along the way.

General practice teams have many compliance factors, from standards right through to maintenance of professional development. Across the spectrum of general practice there are many activities undertaken….Rosemary will try to unravel these to show you that for one activity, you can cover off others and in the process learn more about quality.

Rosemary Gordon

Rosemary joined the Royal New Zealand College of GPs (RNZCGP) in February 2017 in the position of Principal Advisor – Quality. Previous to this role, Rosemary was the Quality Manager at ProCare Health, PHO in Auckland for 11 years. 

Rosemary trained as a registered nurse and midwife in N.S.W, Australia. Before coming to New Zealand in 1997, Rosemary was a Director of Nursing in two private surgical, medical, obstetric hospitals over a period of 15 years. During this period, Rosemary led the private hospitals through three accreditation processes under the NSW system. For six years before moving to primary care, Rosemary worked as a Clinical Pathway Coordinator/Quality Facilitator at Starship Children's Hospital and National Women's Hospital in Auckland. 

 
Rosemary also was part of the RNZCGP Working Groups for the review of Aiming for Excellence Standard and the development of the RNZCGP Foundation Standard and the associated Interpretation Guide.

Rosemary has a passion for quality and has worked with general practice teams to prepare for CORNERSTONE assessments over the past 11 years. Throughout this time she has seen opportunities for better collaboration and mote time efficient processes and has endeavored to look at the whole picture across the spectrum and imbed this into general practice teams.  

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Friday 12.30pm - 1pm (shared concurrent session)  
How you become a quality general practice in a New Zealand setting
The Royal New Zealand College of General Practitioners strives to ensure a high standard of care in general practices across New Zealand.

Aiming for Excellence is the quality standard developed by the College and it sets out the Foundation Standard, advanced and aspirational criteria for general practice. Aiming for Excellence is a means to embed continuous quality improvement in how practices provide care for their patients.

CORNERSTONE® developed early 2000 is the accreditation programme that is used to assess practices against the Aiming for Excellence standards. It requires practices to continuously review themselves against the 40 indicators/criteria, and runs over a year cycle.

Practices initially undertake a self-assessment and provide evidence to the College on how they meet each of the Aiming for Excellence standard criteria. This is followed by the College assigning assessors to the practice to undertake an on-site external assessment. The assessor will review the evidence provided by the practice and assess the practice against the requirements of the Aiming for Excellence standard. Three categories are used for the assessment – met, partially met and not met.

The College has looked to measure quality by using CORNERSTONE® evidence. GDSL was a former IT platform and programme used to support assessment. The categories of 'not met' and 'partially met' were extracted from all CORNERSTONE® assessments between 2014 and 2016 and an a analysis undertaken out to identify trends and learnings from both a practice and the College perspective. 

Kate Wang
Kate joined the College as General Manager Quality last year. She has more than 20 years' experience working in the health sector, with a career that includes a range of clinical, corporate and governance roles. She comes to the College from Wellington Free Ambulance where she was Executive Director of Clinical Services.

Kate brings with her an in-depth understanding of standards, best practice and quality frameworks. 

 
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Friday 12pm - 1pm (concurrent session)  
ACC's strategy for commissioning services from primary care – enabling better care through co-design
A look at a new and different way of working with primary care providers to design and deliver an integrated model of primary care that helps injured Kiwis get as well as possible, as soon as possible.

Graham Dyer 
Graham has been ACC's Head of Provider Services since January 2016. He leads the development and delivery of key strategies that enhance the relationship with, and performance of, the providers on which our services are so critically dependent.

Graham brings over 20 years of knowledge and experience in senior executive roles from the wider health sector to ACC. Most recently Graham was the Chief Executive of the Hutt Valley and Wairarapa District Health Boards.



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Friday 12pm - 1pm (concurrent session)  
Future proof yourself and your practice. Be Seen, Be Heard, Be Found Online ®
Learn how to turn connections into customers during this informative digital marketing workshop. Cathy Mellett shares her expert knowledge and experience in her usual down to earth manner.

Cathy Mellett 
She'll cover most elements of digital marketing from website management to SEO, Google AdWords and more. She will also provide you with exclusive ideas on ways to future-proof your career. As they say, "digital marketing has the luxury of endurance in the job market."

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Friday 12pm - 1pm (concurrent session)  

The science behind successful networking

People mistakenly believe that networking is the act of selling yourself, and it doesn't work when you think it's about you.  Networking is successful when the interaction is about the other person. You may be selling your company and the solutions you offer, but it should never be about you…

Hover near the food, stay in the spotlight, and more tips for making the most of your next networking situation, Brett, will show you that even shy and introverted people can learn networking.

 
Brett Jeffery 

– General Manager, Australasian Society of Association Executives

Brett Jeffery has been involved in relationship marketing in a wide variety of capacities since the early 1990s. He is New Zealand's foremost membership engagement specialist and has assisted hundreds of member-based not-for-profit organisations with their engagement processes. He specialises in training, motivating and up-skilling staff, volunteers and boards to improve member value.

Brett reveals insights from his personal and professional experiences, and ensures that participants walk away with practical ideas and information that can immediately be applied.

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Friday 2.30m - 3.30pm   
Panel discussion 

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Friday 4pm - 4.30pm   
Success through humour and perseverance  
Martin Boland
Guaranteed amusement - we are told this is Martin's police mug shot! Martin is the Areas Sales Manager for Wellington Management Group who operate a range of accommodation properties in Wellington. He is a highly skilled sales and marketing specialist with 30+ years of experience in the field of in hospitality, travel and tourism. What distinguishes Martin from others in his field of expertise is that he treats and delivers hospitality as a fun and rewarding experience to his clients. It's simple to explain why: if it isn't funny or relevant enough, people switch channel and just accept the 'standard'.

Martin has a special interest in branding awareness and he believes the road to success is trying. He has openly tripped up over a zillion times. And he is looking forward to the next time so he can apply a different approach to achieve a better result.  A loyal Wellingtonian, he is creative and always challenging the norms in what some see as 'room is a room' anywhere industry. Contact him at Martin.Boland@wmgnz.co.nz

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Friday 4.30pm - 5.30pm   
Smarter. Faster. Better. Cheaper
This keynote will make you say wow over and over again. You'll learn a wonderful mixture of tips and tricks to integrate into your daily business routine. Your result? You get more done in less time; speed business processes; help improve practice income and delight your patients. All from making simple little changes to what you do now.

Debbie Mayo-Smith
Debbie is one of the most in-demand speakers in New Zealand and Australia and sits in the top 7% of speakers worldwide. A media columnist as well as best-selling author of sixteen books, Debbie has sharpened the activity of over 1 million individuals around the world through her presentations, quick tip newsletters, articles, books and videos.

You are going to love her practical, plain talking technology quick tips that will save you significant time. What's more, Debbie has been labeled Ms Productivity by the media and it's not just for her work; Debbie is also a mother of six children including twins and triplets!

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Saturday 9.15am-10am  
Plenary (Reception Day Programme)

 
From Overwhelmed to Organised – making systems your best friend
Motivation - how to get some! Fiona will provide an interactive session where participants get to look at ways to use motivation to deal with moments of overwhelm.

Fiona Hall
Fiona loves to share her love of systems with audiences who are craving ways to ditch the overwhelm of business. Systems can reduce stress and give you access to more freedom. Learn person and business productivity tips to improve your work day.


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Saturday 9.15am - 10.15am  
Science: not just for scientists

Dr. Siouxsie Wiles 

Siouxsie made a career from combining her twin passions of bioluminescence (think glow worms and fireflies)and infectious diseases. Siouxsie studied medical microbiology at the University of Edinburgh, UK and completed a PhD. in microbiology at CEH Oxford (formally the Institute of Virology and Environmental Microbiology) and Napier University, Edinburgh. She then spent her postdoctoral years at Imperial College London, developing bioluminescent derivatives of various infectious organisms. Her work on Citrobacter rodentium culminated in winning the inaugural 3Rs prize from the UK National Centre for the Replacement, Refinement and Reduction of Animals in Research (NC3Rs) in 2006.

In 2007 Siouxsie was appointed as a Lecturer within the Department of Infectious Diseases and Immunity at Imperial and began to work on Staphylococcus aureus and Streptococcus pyogenes. In 2009 she was awarded the Sir Charles Hercus Fellowship from the Health Research Council of New Zealand and relocated to Auckland, maintaining an honorary position at Imperial. Siousxsie was also recently awarded the NZ National Animal Ethics Advisory Committee 's 3Rs award for 2011. Her area of expertise is biophotonic imaging, while her research interests lie in investigating microbial transmission and hyperinfectivity.
 
 
Siouxsie says that she is completely in awe of the natural world and the power of the scientific method to aid our understanding of it. Unfortunately, people often have the impression that science is irrelevant, boring or too hard to understand and that scientists are geeky and aloof. She believes that scientists have a responsibility to dispel these myths and act as advocates, both for science in general, as well as their field of interest. For these reasons, you will find her writing about miscellaneous science and skeptical stories at Infectious Thoughts on Sciblogs, the biggest blog network of scientists in New Zealand. You might also find her ranting about pseudoscience on the Completely Unnecessary Skeptical Podcast (CUSP). Siouxsie was awarded the New Zealand Association of Scientists (NZAS )Science Communication Award in 2012 and the Prime Minister's Science Media Communication Prize in 2013.    
Siouxsie WIles appears by arrangement with Johnson & Laird Management

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Saturday 10.15am - 10.30am

 
Gold Sponsor Address - Medtech
Sanjeewa will give an quick overview of some of the new developments including Easy Booking, Video Consults and Online Payments.

Sanjeewa Samaraweera
Sanjeewa is the Chief Architect of the ManageMyHealth digital health platform and Head of Solution Sales for Medtech Global. He has 22 years' experience in the ICT industry including 10 years in digital health solutions. Sanjeewa pioneered the creation of numerous leading consumer centric digital health platforms including New Zealand's leading Patient Portal and Shared Electronic Health Record Platform - ManageMyHealth.

Sanjeewa has extensive knowledge in digital platforms, products and services. He has a passion for exploring opportunities created by emerging and disruptive technologies to improve health outcomes by engaging and involving consumers in their health.
Sanjeewa has also a strong passion for improving consumer access to mental health services and was responsible for the design, implementation and operation of the New Zealand national e-therapy service - Beating the Blues. When this service was launched it was a world's first where an e-therapy service was delivered nationally as a Software as a Service (SaaS) in a primary health care setting.

Sanjeewa holds a bachelor of computer science degree from the University of Auckland and has held senior roles in very successful consulting and systems integration practices at PricewaterhouseCoopers and as CRM Solutions Director for Unisys Corporation across the Asia Pacific region.


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Saturday 10am - 10.30am (Reception Day Programme)  
Understanding Personality Types 
"If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from his angle as well as your own." - Theodore Roosevelt

Comprehending the four major personality types is the short-cut to being able to understand and work well with others. This session uses the simple 'Bird model' to enable participants to quickly ascertain their own personality type, and learn how to interact most effectively with the other major types.

Kieran Bird
Following 18 years working in customer service, sales and marketing in the USA, Canada and the UK, Kieran returned to New Zealand in 2010. He then worked for three years with the New Zealand Institute of Management running workshops on topics such as communication and presentation skills.

He is the author of PersonaPR: The End of the Cold Call Era. Kieran's second book, Unshakeable Self-Confidence, will be published in October.

Kieran studied Psychology at Waikato University, Marketing at Massey and Adult Education and Training at The NZ Institute of Management.

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Saturday 11am - 12pm (concurrent session)  
How to read body language & send patients the right message 
"When the eyes say one thing, and the tongue another, a practiced man relies on the language of the first." - Ralph Waldo Emerson

Research informs us that we communicate more with our bodies than we do with our words. Body language is crucial both for communicating clearly and for understanding what others really mean, particularly if they are being less than honest. This light-hearted session looks at the key ways we communicate with body language, and offers tips on how to demonstrate empathy and confidence to those we deal with.

Kieran Bird
Following 18 years working in customer service, sales and marketing in the USA, Canada and the UK, Kieran returned to New Zealand in 2010. He then worked for three years with the New Zealand Institute of Management running workshops on topics such as communication and presentation skills.

He is the author of PersonaPR: The End of the Cold Call Era. Kieran's second book, Unshakeable Self-Confidence, will be published in October.

Kieran studied Psychology at Waikato University, Marketing at Massey and Adult Education and Training at The NZ Institute of Management.

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Saturday 11am - 12pm  (concurrent session)  
Handling difficult patients and complaints
Staff are the 'ambassadors' for the practice and all too often the first venting point for disgruntled patients and the first to hear of potential complaints. Come along to share some tips to help you out next time a difficult patient confronts you. This session will cover:

• What annoys patients
• What annoys staff
• Complaints – can you always put it right?
• Keeping everyone safe
• Managing change – yourself and patients
• When the difficult 'customer' is a colleague

 
Chris Wills
Chris is a Business Adviser at MAS. With over 20 years experience in general practice administration and management in the Wairarapa, Chris moved to Wellington in 2004 to a practice liaison role providing support to over 100 general practices in the lower North Island.

In 2008 Chris joined the MAS Business Advisory Service where her principle role is to advise Members on business issues in conjunction with the HealthyPractice® support service. Her activities include running training seminars on a variety of HR and business related topics throughout the country. 

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Saturday 11am - 12pm (concurrent session)  
Financial Wellbeing Seminar
This sixty minute presentation will cover the key elements you need for a robust financial plan and a bright financial future. We'll be teaching you practical tips and tricks to reach your goals including how to make the best KiwiSaver investment choice for you and more…
 
Gitte Helle-Nielsen
Gitte is an Authorised Financial Adviser with her over 25 years of extensive experience in the financial services industry. Her passion is helping Kiwis become debt free while working smarter not harder to achieve financial freedom and independence.

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Saturday 11am - 12pm (concurrent session)
 
Receiving patients into healthcare – A research-based educational game for general practice 
In this interactive workshop, you will join your peers in playing a 'Snakes and Ladders game with a difference'! The game is based on key findings from a recently completed New Zealand study of general practice reception processes, funded by the Health Research Council of New Zealand. 

This is your opportunity to have some fun while exploring what we learned from receptionists, practice managers, and patients. There will be an emphasis on small group discussion. Plan for an enjoyable and informative workshop! 

Pat Neuwelt
Pat is a Canadian-born physician and medical academic. Pat's clinical experience includes general practice (in Canada and New Zealand), palliative care, and public health medicine. She is a health services researcher, and an honorary academic at the University of Auckland. Her research focuses on addressing inequities in access to primary care in New Zealand. She has recently completed a study of general practice reception processes, funded by the Health Research Council of NZ, which involved receptionists, practice managers, and patients. 



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Saturday 11am - 1pm (shared concurrent session)  
Patient Experience Survey (45 minutes)
Richard will provide an overview of the Health Quality & Safety Commission. The primary care patient experience survey will be introduced and why measuring and responding to patient experience is important. He will present some key results from the survey and how these results can be used to improve quality.

Fiona will then share Compass' experience on using the survey, including using the reporting portal and ways that practices and PHO may interpret these results.
There will be 5 minutes at the end of the session for questions and answers.

Richard Hamblin
Richard is director, health quality intelligence at the Commission. He is responsible for all aspects of the Commission's measurement of the quality of New Zealand's health care. This includes the New Zealand Atlas of Healthcare Variation, measurement of the effects of national quality improvement programmes, and design and implementation of national indicators of quality and value. Prior to joining the Commission, Richard worked for 20 years in and around the NHS in England, latterly as Director of Intelligence at the Care Quality Commission. He has also worked for the King's Fund in London, and is a 2006–07 Harkness Fellow.

Fiona Moscrop
Fiona is the Quality and Clinical Performance Lead at Compass Health. As a member of the Compass Leadership Team Fiona has responsibility for managing and delivering against significant pieces of the Compass Health annual work programme. She is a senior pharmacist with over 14 years management, leadership and clinical experience in the New Zealand Health Sector spanning DHBs, PHOs and General Practice.

 
 




 
Adverse Events (30 minutes)
This presentation will be an overview of the Adverse Events Learning Programme and the recently updated National Adverse Events Reporting Policy. Sarah will describe how, through the Policy update the Commission sought to broaden the Programme's relevance to the wider health and disability sector. This includes opportunities to work more closely with primary care to support adverse event review, development of resources and tools and training opportunities.  

Sarah Upston
Sarah is a specialist for the adverse events learning programme. She is a registered nurse and has worked across New Zealand DHBs in a variety of specialties including quality, infection prevention and control and acute care areas during her nursing career. She has training and experience as an improvement advisor, specifically in the IHI's model for improvement. Sarah has a bachelor of nursing degree and a post-graduate qualification in acute care.

 
Whakakotahi (45 minutes)
Jane and John will provide an overview of Whakakotahi – the primary care quality improvement programme where primary care teams partner with the Commission to work on improvement ideas they have identified as important. 

Sally and Sandy will share their experiences on being part of Whakakaotahi and the work that they are doing to improve the management of poorly controlled diabetes.
There will be 5 minutes at the end of the session for questions and answers.  

Jane Cullen
Jane is a quality improvement advisor working with the Health Quality & Safety Commission's primary care improvement programme: Whakakotahi, meaning 'to be as one'. Jane is a registered nurse. She holds a masters in quality systems (with distinction) from Massey University. Her masters research was conducted in primary health care improvement. Prior to working for the Commission she worked for Central PHO and has also worked in aged residential care, hospice and DHB in quality improvement roles.

John Kristiansen
John is project manager for the primary care programme at the Health Quality & Safety Commission. His work there has focused on the safe use of opioids national collaborative, medication safety in general, and more recently primary care. His background includes managing quality use of medicines projects in primary care, as well as serving as a programme manager for funding (community pharmacy portfolio). Previously, he was a clinical paediatric pharmacist in both New Zealand and UK hospitals.

Sally Nicholl
Sally is the Manager of Hutt Union & Community Health Service (HUCHS), a general practice with two health centres in the Hutt Valley, Wellington, New Zealand. She has a background as a nurse and a midwife but has been working as practice manager for the last 15 years. She is one of the current recipients of the Health Quality & Safety Commission's scholarship for the PHO Improvement Advisor Programme with Ko Awatea, and is co-leading the HUCHS Diabetes Improvement Project. Sally has a focus on health equity and improving health outcomes for high need populations.

Sandhaya Bhawan
Sandy is the Programme Development Manager at Te Awakairangi Health Network, a primary health organisation in the Hutt Valley, Wellington, New Zealand.   She is also a registered pharmacist with extensive experience and background across a number of pharmacy sector settings. She is one of the current recipients of the Health Quality & Safety Commission's scholarship for the PHO Improvement Advisor Programme with Ko Awatea, and is the project lead for one of the Commission's Whakakotahi primary care improvement challenge projects in a Hutt Valley general practice. In all her roles, her passion for enhancing healthcare quality and medication use is evident.

 







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Saturday 12pm - 1pm (concurrent session)  
Healthcare Home – Newlands Medical Centre - Our Journey
Change, innovation, and continuous improvement have always been part of the culture at Newlands Medical Centre. In 2015 when our PHO offered us the opportunity to explore alternative models of care we were keen to see where it would take us. Our Healthcare Home journey began.

In 2016 Newlands Medical Centre was accepted into the Capital and Coast Health DHB pilot Healthcare Home project with three other practices.  The session will include reflections of their journey to date including initiatives that have been implemented; benefits and challenges; how they manage change; and what the team and patients think.
Wendy Slight
Wendy has been a member of PMAANZ since 1999 when she became a Practice Manager, firstly at Onslow Medical Centre, and then at Newlands Medical Centre where she has been for the last seven years. In 2015 she was elected to the National Executive of PMAANZ and in August 2016 she became the first non-Australian to be accepted as a Fellow of AAPM.

Outside of work, you'll find her with her nose in a good book, at a movie, in the kitchen, or catching up with friends over wine or coffee. They are her "happy places" where she recharges from our increasingly busy work life.

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Saturday 12pm - 1pm (concurrent session)  
Work and Income – working together  
You have a number of Work and Income clients that come to your office. How can Work and Income ensure that you have the information and support that makes it easier for the client and your practice to provide the best service.

A number of your patients are disabled people. What can be done to make their experience of going to the doctor as inclusive as possible.

Anne Hawker
Anne is the Principal Disability Adviser at the Ministry of Social Development. I have been involved in the Disability sector for 40 years at a local, regional, national and international level. While working in the community part of my role was to work co-operatively with General Practices.
I was elected as the first woman World President of rehabilitation International – an International NGO involved in Rehabilitation since 1922. I have also been involved in a number of working groups with the WHO at a Western Pacific Regional level and at a national level. I had input into the World Report on Disability.

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Saturday 12pm - 1pm (repeated concurrent session)  
Receiving patients into healthcare – A research-based educational game for general practice  (repeat)
In this interactive workshop, you will join your peers in playing a 'Snakes and Ladders game with a difference'! The game is based on key findings from a recently completed New Zealand study of general practice reception processes, funded by the Health Research Council of New Zealand. 

This is your opportunity to have some fun while exploring what we learned from receptionists, practice managers, and patients. There will be an emphasis on small group discussion. Plan for an enjoyable and informative workshop!

Pat Neuwelt
Pat is a Canadian-born physician and medical academic. Pat's clinical experience includes general practice (in Canada and New Zealand), palliative care, and public health medicine. She is a health services researcher, and an honorary academic at the University of Auckland. Her research focuses on addressing inequities in access to primary care in New Zealand. She has recently completed a study of general practice reception processes, funded by the Health Research Council of NZ, which involved receptionists, practice managers, and patients.



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Saturday 12pm - 1pm (shared concurrent session)  

Learning with Vision and Strategy

"An investment in knowledge pays the best interest" Benjamin Franklin

Learning with Vision and Strategy is how Maree Walters, the Founder and Managing Director of The Ethous Group rewards your investment through education, business, finance and mentoring services.  Her role as an educator began 25 years ago and has evolved both informally and formally featuring one to one training and mentoring, corporate groups and the education sector qualifying with certificates to diploma, from boardrooms to classrooms, and featuring the online environment – where she may have interacted with you.  

Maree Walters

Her pathway as an educator coincided with the medical industry in the mid 90's, where experience was sought in practice and business management,  RNZCGP and GPCME annual conferences including NZNO.  At this time she became an inaugural member of PMAANZ and formed alongside her colleagues, the first executive - "continuing education was always high on the agenda for PMAANZ right from the humble beginnings in 1996".

It is a privilege to share knowledge and to touch lives in positive growth and development and she has shared with many, from as young as 16 to 60 something.  The two BIG things this has taught her – you are never too young or old to learn something new and never under estimate the impact you have on another's life, no matter how small or insignificant you may believe it to be.  Her passion is changing lives – one life at a time…..

 

Angela Wilson

Practice Manager for Tawa and Linden Surgeries for 8 years, past PMAANZ Wellington Chair, current Education Portfolio for the Executive.

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Saturday 2pm - 2.15pm 

 
Gold Sponsor Address - Labtests
Electronic Ordering – Laboratory requests
 
Geniene, originally from a histology background moved into Health IT management including roles at Medtech, Intrahealth (Profile) and various management roles at Labtests, including Laboratory Operations Manager for New Zealand's largest laboratory. Geniene has also worked outside of laboratories with a role at medical insurance company NIB.

Geniene is leading the project to implement community electronic ordering for Labtests, Northland Pathology and the SCL.
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Saturday 2.15pm - 3.15pm 
Plenary
 
Patient self-management in a technological era
The session will cover an overview of the tools and support available to practices in New Zealand to respond to an increasing desire by patients for access to e-support. There have been a number of initiatives that help to understand how they work within a busy practice setting, how to overcome some barriers to using technology and what the Ministry of Health is supporting.

The session will finish with looking at an outcome of an increasingly sedentary population - obesity and how simple tools can assist practice to assist patients to understand and manage this. 

Karen Evison

In addition to her role as Manager for the Ministry of Health, Karen is also a registered physiotherapist. Karen holds a Master's degree in Cardio Respiratory Health Science and brings a depth of experience both in the field and within the public sector to her role.

The Ministry's CVD/Diabetes and Long Term Conditions programme covers a broad spectrum of activities ranging from policy settings to reducing variation in care and supporting system level solutions. Her work covers the Reducing Childhood Obesity program, diabetes and cardiovascular disease, the Shorter Stays in ED health target, acute cardiology and stroke services and palliative care.

Karen sees her role as working to engage the hearts and minds of clinicians and people who experience these conditions with the importance and relevance of supporting people to better manage their health. Karen also uses her role, and the overview of the sector it affords, to help connect others with resources, support and examples of good practice from across the sector.

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Saturday 3.30pm- 4.30pm    
Plenary  

Choose Every Step with Purpose 

Linda Guirey is one of the most respected and sought-after experts on 'Mindset' and changing the way we think. She is an inspiring and compelling international speaker and trainer, who transforms and inspires people and organisations from the inside out.

Linda has spoken to thousands of people and has received many awards and recognition of her work including being voted Best Speaker in NZ for 2012 - Corporate Events People's Choice Awards, and winner of the Gowor International Publishing Award 2016 for her first book "Reflections in the Face of Change".



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